9wicket's Privacy Policy

This Privacy Policy ("Policy") has been prepared by the company operating the 9wicket platform and applies to users of the https://9wicketapk.cam website and its associated mobile applications. This Policy explains how 9wicket collects, stores, processes, and protects users' personal information. By registering on the platform or using its services, you consent to the terms of this Policy.

9wicket treats user privacy as its highest priority. Please also read our Terms and Conditions page for full details of our service terms, including complete conditions related to account use and services.

1. Types of Information Collected

When creating an account on the 9wicket platform and using its services, we may collect the following types of information:

1.1 Information Provided Directly

• Full name, date of birth, and national identity card number (where applicable).
• Mobile number and email address.
• Current address and postal code.
• Username and password for login (stored in encrypted form).
• Financial transaction details — such as bKash, Nagad, or Rocket account numbers and bank account information.

1.2 Automatically Collected Information

• IP address, device type, and operating system.
• Browser type and version.
• Time spent on the website, pages visited, and click data.
• Login date, time, and approximate location.
• Cookie and session data — which games were played, betting patterns, and so on.

1.3 Information Received from Third Parties

When necessary for identity verification or fraud prevention, we may collect certain information from legitimate third-party sources. Information received in this way is also protected under this Policy.

2. Purpose of Using Information

9wicket uses collected information only for specific and legitimate purposes. The main reasons for using collected information are described below:

• For account registration, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To provide bonuses, promotional offers, and VIP benefits.
• To operate customer support services — via live chat and email.
• To ensure account security and detect fraud attempts.
• To improve the platform experience and resolve technical issues.
• To meet legal obligations and as a basis for resolving disputes.
• To analyse user activity and improve service quality.

9wicket never sells or rents your personal information to third parties under any circumstances. If information is shared, it is done only within the conditions stated in this Policy and to a limited extent.

3. Information Storage and Security

To ensure the protection of your personal information, 9wicket uses industry-standard technology and practices. The key aspects of our storage and security measures are described below:

3.1 Encryption and SSL Protection

All information transmitted through the website and app is encrypted using SSL technology. Passwords are never stored in plain readable form — they are secured using strong hashing algorithms.

3.2 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet applicable legal obligations after it is closed. Financial transaction records generally need to be kept for an extended period — they are stored on secure servers.

3.3 Access Controls

Only designated personnel may access stored personal information. A log is kept of every access and regular security reviews are conducted.

4. Sharing Information with Third Parties

9wicket may share information with third parties in the following limited circumstances:

• Payment processors: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment institution.
• Technology service providers: With trusted partners for server hosting, data analytics, and cybersecurity — who are bound by confidentiality agreements.
• Legal requirements: Where there is a court order or a lawful request from a competent authority, the required information may be provided.
• Fraud prevention: Information may be provided to relevant investigating agencies to prevent money laundering or fraud.

Your information is not shared for any purpose beyond those above. Information is not transferred to advertising companies or unrelated businesses.

5. Cookie Policy

The 9wicket website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device and are used for the following purposes:

• To keep login sessions active and avoid the need to log in repeatedly.
• To remember user preferences and settings.
• To monitor and improve website performance.
• To detect suspicious activity for security purposes.

You can disable cookies from your browser settings, but this may limit some features of the platform. Your consent is obtained for cookies other than essential session cookies.

6. User Rights

Every user registered with 9wicket has the following rights regarding their own personal information:

6.1 Right to Access Information

You may request at any time to see what information 9wicket has stored about you. Most information can generally be viewed through your account settings.

6.2 Right to Correct Information

If there is any error in your stored information, you may request a correction. Appropriate changes will be made after identity verification.

6.3 Right to Delete Information

You may request deletion of information that is not subject to legal obligations. However, financial transaction records or information related to ongoing disputes must be retained for a defined period as required by law.

6.4 Right to Raise a Complaint

If you have any concerns about the processing of your personal information, please contact our customer support team. You may also visit our Responsible Gaming page for guidance on using the platform responsibly.

7. Privacy of Minors

The 9wicket platform strictly operates for users aged 21 and above. No one under the age of 21 may register, and their information is not knowingly collected.

Age verification is carried out during the registration process. If it comes to our attention that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed.

8. International Transfer of Information

9wicket's servers and technology infrastructure may be located in various countries. As a result, your information may be stored or processed outside Bangladesh. In such cases, applicable international standards for data protection are followed and the necessary agreements and measures are in place to ensure the security of your information.

9. Changes to This Policy

9wicket may update this Privacy Policy as needed. If changes are made, the "Last Updated" date at the top of the page will change. For significant changes, registered users may be notified by email or app notification.

Continued use of the platform after a policy change will indicate that you have accepted the updated policy. You are therefore advised to review this page regularly.

10. Contact

If you have any questions or requests regarding this Privacy Policy, please contact the 9wicket customer support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English, via live chat and email.

For general questions, visit our FAQ section — where you will find answers to many common questions about accounts, payments, and services.